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ITIL V3 intermediate: Service Offerings & Agreements (SOA)

The ITIL intermediate qualification: Service Offerings and Agreements (SOA) certificate is a free-standing qualification, but is also part of the ITIL intermediate capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle core publications. The ITIL certificate in Service Offerings and Agreements is intended to enable the holders of the certificate to apply the practices during the service management lifecycle.

Following completion of this unit, the candidate will know:

(*) ITIL® is a registered trademark of OGC (Office of Government and Commerce).

Schedule

datumduurtaal  plaats  prijs
23 Oct4ELeuven  (BE)1995 EUR  (excl. BTW) 
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Intended for

Background

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation certificate in IT Service Management (the V3 Foundation or V2 Foundation plus Bridge certificate) which shall be presented as documentary evidence to gain admission.

It is also strongly recommended that candidates:

It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

Main topics

Training method

This intensive, interactive course consists of formal lecturing, discussions, exercises and test examination questions. The EXIN exam (included in the course fee) is organized the last day of the training (multiple choice, scenario-based exam)

Duration

4 days.

Course leader

SMME (accredited training company).


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