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ITIL V3 Managing across the lifecycle (MAL)

The ITIL (*) Intermediate Qualification: Managing Across the Lifecycle Certificate is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge across the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core ITIL V3 publications.

.(*) ITIL tm is a registered trademark of OGC (Office of Government and Commerce).

Schedule

Momenteel zijn er voor deze cursus geen publieke sessies gepland. Graag organiseren we een bedrijfssessie voor u of een extra publieke sessie (bij voldoende belangstelling). Geïnteresseerd? Gelieve dan ABIS te contacteren.

Intended for

The target group of the ITIL Intermediate Qualification: Managing Across the Lifecycle Certificate is:

This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners.

Background

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level.

Main topics

Training method

This intensive, interactive workshop consists of formal lecturing, discussions, assignments, presentations and test examination questions.

On the last afternoon of the course there is an EXIN exam (online, eight (8) multiple choice, scenario-based, gradient scored questions). Exam is included in the price.

Duration

4 days.

Course leader

SMME (accredited training provider).


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