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ITIL®4 Specialist Create, Deliver and Support (with exam voucher)

Master the core service management activities with ITIL®4 Specialist Create, Deliver and Support, focusing on integrating value streams and supporting IT-enabled services.

This training covers the core service for creating, delivering and supporting services. This module focuses on integrating different value streams and activities to create, deliver and support IT-enabled products and services, and the practices, methods, and tools that support these value streams.

By enrolling in the ITIL®4 Specialist Create, Deliver and Support you will

gain the essential skills to effectively manage and integrate service management activities.
not only deepen your understanding of creating, delivering and supporting IT products and services, but you will also be able to apply these insights within your organization, improve efficiency and increase customer satisfaction.

Schedule a training?

An interactive, live training course - given in a physical classroom or online. The course is provided in Dutch or English.

DEMANDER FORMATION EN ENTREPRISE

Calendrier publique des formations

Il n'y a pas de sessions publiques à ce moment. Nous organisons volontiers un cours en entreprise ou une session publique supplémentaire (en cas d'un nombre suffisant de participants). Intéressé? Contactez-nous.

Intended for

Who should attend ITIL®4 Specialist Create, Deliver and Support?

IT Service Managers
Oversee the delivery of IT services, ensuring they meet business needs and customer expectations.
IT Project Managers
Manage IT projects from inception to completion, focusing on delivering value and meeting project goals.
Service Desk Managers
Lead service desk teams, ensuring efficient handling of incidents and service requests.
IT Consultants
Provide expert advice on IT service management practices, helping organizations implement and optimize ITIL processes.
IT Operations Managers
Manage day-to-day IT operations, ensuring systems and services are reliable and efficient.
Business Relationship Managers
Act as the liaison between IT and business units, ensuring IT services align with business objectives.
IT Support Staff
Provide technical support and troubleshooting, ensuring smooth operation of IT services.
Change Managers
Oversee the change enablement process, ensuring changes are implemented smoothly and with minimal disruption.
Incident Managers
Manage the incident management process, ensuring timely resolution of incidents to minimize impact on services.
Problem Managers
Identify and manage the root causes of incidents, preventing recurrence and improving service quality.

Background

Participants should have the ITIL®4 Foundation certificate and have experience in IT management.

Familiarity with IT operations and service management practices is beneficial.

Main topics

At the end of the training you will be able to:

Understand the concepts and challenges relating to the following across the service value system:

Organizational structure.
Integrated/collaborative teams.
Team capabilities, roles, and competencies.
Team culture and differences.
Working to a customer-oriented mindset.
Employee satisfaction management.
The value of positive communications.

Know how the following ITIL practices contribute to a value stream for a new service:

Service design.
Software development and management.
Deployment management.
Release management.
Service validation and testing.
Change enablement.
Service desk.
Incident management.
Problem management.
Knowledge management.
Service level management.
Monitoring and event management.

Training method

Our trainers’ expertise brings a practical dimension to the theoretical concepts, offering real-world insights and best practices.

Certificate

This training includes a voucher for the official, internationally recognized exam.

Duration

3 days.

Course leader

Capgemini

INFO SESSION ET INSCRIPTION